With google’s showcasing of the duplex, it is evident that the future of bots replacing humans for conversations is soon to hit a considerable reality. While voice assistant AIs are still a prerogative of major technology companies, text chatbots are very much applicable and implemented by various sectors. To give a brief, chatbots are software programs that can communicate with people through a chat interface and enable users to exchange vital information. Besides the usual convention of algorithms, chatbots are being conceptualized at each level with machine learning abilities and are capable of serving the purpose really well. As one of the top mobile application development company, we have had a ton of experience with building chatbots and are well aware of its implementations in respective industry verticals. Let us explain to you a few constructive cases.
Shopping and eCommerce:
Majority holds a significantly larger number for the group of shoppers who shop online compared to those who shop via online platforms compared to showrooms. At the same time 64% of the total shoppers look to browse their catalogues online before hitting the stores in person. Keeping these stats in mind it is an obvious conclusion that chatbots can prove some significant constructive results for your customers in the retail business. If customer satisfaction is your agenda then chatbots can prove more efficient than human personnel when it comes to establishing a reliable connection.
Chatbots can come to service not just at the time of delivering information but also when commiting a transaction. Several big tech players have started implementing chatbots as the reliable mode for letting record the transactions when their customers initiate a payment. Installment frameworks like Visa, Mastercard, PayPal, American Express, Stripe and Braintree are making extensive research to establish such integrations.
As one of the top eCommerce application development company, we at BrainMobi have had quite an experience in developing and integrating chatbots into every applicable sector. Our efficient and experienced team of developers shall be capable of crafting the best solutions in response to your chatbot requirements. If you have the idea for a mobile applications, kindly write to us at [email protected] .